Your customers and clients want to interact with you via Live Video. Will you adapt?
Companies today need a competitive advantage and a distinctive experience for their customers, to stay ahead of their competition. The ability to have a “face to face” video experience to enhance communication can be critical to your brand. Interactive Video Communication solutions, such as Live Video Calling, Live Video Chat and Transferable Video Conferencing, increase revenue and customer convenience while decreasing resolution time. All the benefits lead to increased sales, productivity, and higher customer satisfaction resulting in 50-75% rise in CSAT scores.
Secure 1:1 Video Calling from any device, to any device. On-Demand with no Downloads. Integrated Video voicemail and Live Call scheduling.
Live Video chat with your customers on your website, or your mobile device. Group routing capabilities with reports.
Secure Video Conferencing from 2 to 50 people. Our solution allows for Live Video call transfers between members of your team.
Do you have your own personal Video Calling Number that works from any device, to any device?
We offer you a Secure 1:1 Video Calling solution to help you connect with your clients at any time.
Our solutions work on any Web enabled device or PC regardless of the operating system.
No Downloads - We are fully Web enabled
Nearly 1 in 3 U.S. citizens are using live video chats to communicate with businesses or service providers.
Interact Medias vChat desktop and Mobile Device video chat allows companies to implement video chat capabilities within your own website user experience, or on a branded landing page. Our flexible approach to video chat integration allows you to pick and choose the features you wish to enable on your website. In addition, our "Platform as a service dashboard" connects with the website video chat to be able to route, report and gain insights on your video chat connections.
Integrate video chat communications into your website within hours. No need to build out a desktop dashboard or integrate into your telephony software. Most clients can integrate video chat within minutes if not hours.
Some of the key features of our vChat include:
- Inbound and Outbound vChat requests with SMS notification.
- Integrate into your existing website without exposing any third-party applications to your end user.
- Configure the end user experience with your branding, user experience, while we stay behind the scenes.
- Connect website prospective or current customers with employees in brick and mortar locations and/or contact centers.
- Have the flexibility to pick and choose which features and functionality you want to integrate into your user experience.
- Allow business departments the flexibility to have end users select the contact reason, video dial employees directly or both.
- Gain customer feedback immediately after the video call with a configurable customer survey.
- Gain immediate disposition or employee feedback post the video call with a configurable employee survey.
- Highly scalable cloud infrastructure eliminates the need for additional servers and hardware.
- No hardware or software needed for video chat employees taking video chat communications.
- Provide incredibly clear video quality with the highest 4K UHD resolution that can read down to a 6-point font.
- Secure communications using industry standard security protocols such as RFC 7519, TLS, HTTPS, and SRTP.
- Ability to export reporting or pull data into external systems for reporting and insights.
- Allow customers and clients to leave Video Messages and schedule Live video Chat calls when you are not currently available.
Our Live Video Chat solution suite allows for easy integration, rapid deployment and all the features needed from both a technology and business perspective. Throughout the video chat journey, we provide everything you need to route, report and gain insights immediately.
Video conferencing brings people together wherever they are, mimicking the nuances of face-to-face interactions in a convenient, digital space. With the right video technology, employees can access things like screen and file-sharing in the same place as their video meetings.
Not only does video strengthen connections with people in any environment, it also helps to make meetings more efficient too. With video conferencing, employees don’t have to drop everything to attend an in-person discussion. This is essential when businesses in America host around 11 Million Video Conferences a day!
Our Video Conferencing solution can support up to 50 Participants in a highly secure conference.
Our key differentiator is our ability to transfer live video calls, chats and conferences to other users.
Imagine one person accepting a Video call and then adding people as needed via SMS message. Now imagine transfering that 1:1 or 1:N call to another person and then dropping off. This is a perfect solution for businesses to have an assistant or receptionist answer video calls and then tranfer them to other members of the organization.
With Interact Media, we enable you to engage and communicate with your customers and clients on a deeper level. We give you an easy to use branded tool that enables you and your customers to interact with one easy to use link....and it's driven by video!
Most businesses have failed to implement Interactive Video Communications for the following reasons:
- Customers don't want to download an App - Interact Media requires no downloads or Apps
- Businesses don't want to be tied to a screen waiting for Video Calls - Our solution Texts you when you have a Video Call request
- When not available, customer is left hanging - We allow the customer to leave a Video Message and schedule a live call at a date and time based on your schedule
- Most Conference Apps are Outbound calling only - With Interact Media, both you and the customer can initiate the connection
- Software and Pricing - We are 100% Web Enabled - No need for software and our price is very reasonable